Because everything we create is custom, made-to-order, all sales are final. No returns, refunds, or exchanges are accepted. In the event we made an error while printing your order, or there is a defect in the product, we would be happy to reprint the items, free of charge, within 21 days of purchase.
To be eligible for a reprint, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your reprint, we require a receipt or proof of purchase. Please contact us by email (FoxDyeNetwork@gmail.com). Please provide your name, invoice number (copy of form), date of purchase and shipping address in your correspondence.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your reprint. If you are approved, then your re-print will be processed and shipped to your provided address or made available for pick-up if you are within our area of operations. Buyer is responsible for return shipping if deemed that seller is at fault. Seller will refund shipping cost in the form of store credit (copy of the receipt for reasonable shipping cost must be provided).
Only regular priced items are eligible for a reprint. Unfortunately, sale items cannot be refunded.
To return your product, you must mail your product and copy of the invoice to:
Attn: FoxDye Returns
1909 E. Ray Rd. #9-206
Chandler, AZ 85225
You may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable if Seller is not at fault. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Seller is not responsible for non-delivered items.
Last modified: [June 2018]